Top Tips for Buying on TikTok Shop
TikTok Shop is committed to providing a safe and secure environment that allows our community to shop with confidence. Here are some best practices to keep in mind when shopping online.
Before you buy
When you are shopping on TikTok, it is always good for you to:
- Read the product description carefully. Check for important information including the size guide, the return policy and timeline, shipping information, and more.
- Check the product reviews. Many people find it helpful to see what others are saying about the product, and these may also answer any questions you might have.
- Understand the delivery and return policy. This can be found in the product information for every item. You can also contact the seller with any questions or reach out to TikTok Customer Service.
- Reach out to the seller if you have any questions. Do this by tapping the shop name, then tap the Message button on the right side.
When you pay
You can pay for your order with the following payment methods:
- Credit/debit cards (VISA, MasterCard, American Express, Discover)
- PayPal, PayPal Credit
- Apple Pay
- Google Pay
- Klarna
- Affirm
Note: Not all payment methods may be available on all platforms.
Tip:
Make sure to update both the TikTok app and the e-wallet app you have chosen as your preferred payment method for a seamless experience.
Keep these important details in mind when you are paying on TikTok Shop:
- Never share your complete credit card details, tax ID, or passwords over the phone, through email, or TikTok Shop messages. Our TikTok Shop support team will never ask you for these details.
- Regularly review your credit card statements to monitor expenses and card activities.
- Always log out of website accounts when sharing your computer or device with others.
Contacting TikTok Customer Service
- Make sure you only reach out to TikTok Customer Service within the TikTok app or contact the support team on our website. Don't call phone numbers you may see circulating on the internet, as they may not be legitimate.
- TikTok Customer Service won't make unrequested phone calls without prior notification. If you receive an unexpected phone call from someone claiming to be TikTok Customer Service, hang up and reach out to TikTok using these instructions.